URGENT!

Kasper van Rooyen's Avatar

Kasper van Rooyen

24 Nov, 2016 09:25 AM

Hi

I have a website that has been created in withtank.

I please require the following:

  1. What is currently being paid for through debit orders? It is impossible to find a summary of our account on your website. Please indicate where I find this?

  2. I have updated the banking details twice and expect the debit order to automatically get paid but it seems that this is not happening...why?

  3. I have "upgraded" my website in order to allow the website / domain to go live. It is however still saying "coming soon"...please assist.

Please URGENTLY assist as we need to get our website live.

Thank you.

  1. Support Staff 1 Posted by Alan Alston on 24 Nov, 2016 09:37 AM

    Alan Alston's Avatar

    Hi Kasper

    The debit order will run on the 1st working day of next month. I've
    upgraded your site for you and it is now live at your own; you must have
    missed a step somewhere.

    Hope this helps,
    Alan

  2. 2 Posted by Kasper van Rooy... on 24 Nov, 2016 09:43 AM

    Kasper van Rooyen's Avatar

    Thanks Alan

    Just saw that it has been upgraded! Thanks.
    Just an additional question. Can I see a summary of my active accounts / debit orders through the website? i.e What is going to be paid out of my account every month? Is it R149.0 only? Just need clarity on this please and cannot seem to get clarity from the website...

    Thanks! 

    Kasper van Rooyen
     
    Director

    Tel: +27 (0) 87 808 7127 
    Cell: +27 (0) 83 691 8863
    Email: [email blocked]
    Website: www.agristargroup.com
     
    4.5km on Curlews Road, White River, 
    Mpumalanga, South Africa, 1240

  3. Support Staff 3 Posted by Alan Alston on 24 Nov, 2016 09:46 AM

    Alan Alston's Avatar

    Hi Kasper

    Invoices are emailed to you and you can see a statement in the Account /
    Statement screen:
    http://withtank.com/admin/account/statement/

  4. 4 Posted by Kasper van Rooy... on 24 Nov, 2016 10:35 AM

    Kasper van Rooyen's Avatar

    okay. much appreciated.
    regards,

    Kasper van Rooyen
     
    Director

    Tel: +27 (0) 87 808 7127 
    Cell: +27 (0) 83 691 8863
    Email: [email blocked]
    Website: www.agristargroup.com
     
    4.5km on Curlews Road, White River, 
    Mpumalanga, South Africa, 1240

  5. Alan Alston closed this discussion on 24 Nov, 2016 11:24 AM.

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