Domain issue

Samantha Jackson's Avatar

Samantha Jackson

19 May, 2017 03:23 PM

I have almost completed a new website with PHOTOBIZ but now have issues with the domain?

This is the email that have sent me: - please advise urgently on what i can or need to do from my side as my domain is registered with yourselves?

Hi Samantha,

Sounds great! I logged in to your Tank account but unfortunately I am unable to adjust what needs to be adjusted in order to direct your domain to be connected with us. I would suggest getting in touch with Tank and explaining that you are trying to connect your domain name to a new website host and see what they advise.

What we need is access to the DNS to update the name servers. I did some looking around, and it seems like you may need to cancel services with them entirely and transfer the domain registration to another registrar. Unfortunately, our own domain registration service does not support the type of domain so the registration cannot be transferred to us.

Like I said, I would get in touch with Tank and explain the situation and see what they say.

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