URGENT - Removing a domain

's Avatar

sarahs

20 Jun, 2017 04:21 PM

Hello,

We need urgent assistance with removing a domain name from this account and from your servers. The registration for "samanthajacksonphotography.co.za" has been transferred to GoDaddy, however we are unable to connect the domain name to our new website because the domain is still listed as being registered here and we assume is still on your servers. This needs to be resolved immediately as it has already been a few days since the transfer has been completed and the website has been down. Please totally remove this domain name from this account and your servers as we are unable to within the account ourselves.

It is very disappointing that you had not automatically removed the domain once the transfer was complete and that we had to waste a few days' time trying to figure out why the domain would not connect to the new website.

Please take care of this immediately as it is seriously affecting our business.

  1. Support Staff 1 Posted by Alan Alston on 20 Jun, 2017 06:01 PM

    Alan Alston's Avatar

    Oh, what rubbish. Ask your new hosts to sort it out!

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