Email down/domain

Anelle Mostert's Avatar

Anelle Mostert

27 Jul, 2018 07:34 AM

Hi there

The email address I used for my account is [email blocked]. This seems to suddenly be down and the delivery warning says:

Additional information follows :
-- Domain has no MX records or is invalid

My website can also not be accessed (I am with SquareSpace but have registered the domain with you)

I know there was a yearly domain cost invoice I received. Could you kindly check that payment was received in full and my domain is still active?

Thanks
Anelle

  1. Support Staff 1 Posted by Alan Alston on 29 Jul, 2018 12:25 PM

    Alan Alston's Avatar

    Hi Anelle

    The domain was renewed for you but I suggest you transfer it out if you are
    not using any of our services.

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