Website not loading

Astrid Saker 's Avatar

Astrid Saker

29 Jan, 2019 02:24 PM

Website has not been working for the past 2 days. Are the servers down? Please advise, thanks!

  1. Support Staff 1 Posted by Alan Alston on 30 Jan, 2019 12:55 PM

    Alan Alston's Avatar

    Hi Astrid

    Please ensure your domain points to us as per this article:
    http://support.withtank.com/kb/getting-to-know-tank/how-do-custom-domains-work

    The IP address needs to be updated on your side.

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