My website has stopped loading on any internet browser?

Katherine Bull's Avatar

Katherine Bull

06 Feb, 2019 01:22 PM

My website url www.katherinebull.co.za no longer loads on a web browser?
I have contacted my Domain Name host Hetzner and they say I must contact my Web host which is Withtank.
Please advise

  1. Support Staff 1 Posted by Alan Alston on 07 Feb, 2019 09:48 AM

    Alan Alston's Avatar

    Hi Katherine

    Please ensure your domain is pointed to our new IP address as per this
    article:
    http://support.withtank.com/kb/getting-to-know-tank/how-do-custom-domains-work

    Hetzner needs to do this.

  2. 2 Posted by Katherine Bull on 07 Feb, 2019 10:51 AM

    Katherine Bull's Avatar

    Hi Alan

    Thank you for your feedback. I actually managed to figure it out myself from old help conversations on Withtank site and I changed the IP on Hetzner login :-) So working now.

    best wishes,
    Katherine

    Katherine Bull

    [email blocked]
    +27 (0)721332006
    www.katherinebull.co.za
    www.fourfold.co.za <http://www.fourfold.co.za/>

  3. Alan Alston closed this discussion on 26 Feb, 2019 08:03 AM.

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