Wesite missing

Marc Ruwiel's Avatar

Marc Ruwiel

07 Feb, 2019 09:43 AM

Good Day

We have just discovered our website is offline, please advise whats going on.
Why has this happened?.

Regards
Marc

  1. Support Staff 1 Posted by Alan Alston on 07 Feb, 2019 09:47 AM

    Alan Alston's Avatar

    Hi Marc

    Please ensure the domain is pointed to our new IP address as per this
    article:
    http://support.withtank.com/kb/getting-to-know-tank/how-do-custom-domains-work

    This was communicated to the site owner prior.

  2. 2 Posted by Marc Ruwiel on 07 Feb, 2019 09:55 AM

    Marc Ruwiel's Avatar

    Hi Alan,

    Thank you for your fast response.

    We are trying to sort this out asap.

    To whom did you communicate the changes prior to this e-mail? I am the owner of the business as well as the website, as far as I know.

    Regards, Marc Ruwiel

  3. Support Staff 3 Posted by Alan Alston on 07 Feb, 2019 10:01 AM

    Alan Alston's Avatar

    It was sent to Jared Vorster.

  4. 4 Posted by Marc Ruwiel on 07 Feb, 2019 10:12 AM

    Marc Ruwiel's Avatar

    Hi Alan,

    How can we change this? Jared Vorster left Ideso 4 years ago.

    By the way, we have updated the “A” records on Hetzner’s Konsol , who host the domain as per directive, but the website is still missing.

    I am cc’ing this e-mail to Brad, who is more technically savvy than I am.

    Regards, Marc

  5. 5 Posted by Marc Ruwiel on 07 Feb, 2019 10:22 AM

    Marc Ruwiel's Avatar

    Hi Alan,

    OK. Website is up and running again. Thank you.

    Please get back to me regarding changing the “owner” from Jared to me.

    Regards, Marc Ruwiel

    From: Marc Ruwiel <[email blocked]>
    Sent: Thursday, 07 February 2019 12:12 PM
    To: 'Alan Alston' <[email blocked]>
    Cc: 'Brad Inch' <[email blocked]>
    Subject: RE: Wesite missing [Problems #18900]

    Hi Alan,

    How can we change this? Jared Vorster left Ideso 4 years ago.

    By the way, we have updated the “A” records on Hetzner’s Konsol , who host the domain as per directive, but the website is still missing.

    I am cc’ing this e-mail to Brad, who is more technically savvy than I am.

    Regards, Marc

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