My website is off line

Lyndi  Sales's Avatar

Lyndi Sales

06 Mar, 2019 10:54 AM

Hi there please look into why my website is off line. it could be that i need to make a payment. please chat to me ASAP so we can get this sorted.

thanks

Lyndi

0833615097

  1. 1 Posted by Lyndi Sales on 08 Mar, 2019 12:37 PM

    Lyndi  Sales's Avatar

    I'm still waiting on someone to reply to my email or to call me regarding my website. and payment and why my website is not up and running.

    best

    Lyndi

    0833615097

  2. Support Staff 2 Posted by Alan Alston on 11 Mar, 2019 10:08 AM

    Alan Alston's Avatar

    Hi Lyndi

    Please ensure your domain is pointing to our new IP address:
    http://support.withtank.com/kb/getting-to-know-tank/how-do-custom-domains-work

  3. 3 Posted by Lyndi Sales on 11 Mar, 2019 10:18 AM

    Lyndi  Sales's Avatar

    Hi Alan,

    Im not sure what you mean here with your reply……

  4. 4 Posted by Lyndi Sales on 12 Mar, 2019 08:31 AM

    Lyndi  Sales's Avatar

    HI Alan,

    Im a very unhappy customer. I'm still waiting for a reply from you. Please send me your number so I can call urgently or please call me urgently my number is 0833615097

    My domain is lyndisales.com <http://lyndisales.com/>.
    I need to know why my website is not up and running? Is this s billing issue? If it is I will make payment right away.

     1 Grid are my email provider. Is this an issue where they need to point the domain to Tank’s IP address ?
    http://support.withtank.com/kb/getting-to-know-tank/how-do-custom-domains-work <http://support.withtank.com/kb/getting-to-know-tank/how-do-custom-domains-work>)

    Please get back to me urgently so I can get my website up and running.

    Lyndi Sales
    0833615097

  5. 5 Posted by Lyndi Sales on 12 Mar, 2019 08:32 AM

    Lyndi  Sales's Avatar

    HI Alan,

    Im a very unhappy customer. I'm still waiting for a reply from you. Please send me your number so I can call urgently or please call me urgently my number is 0833615097

    My domain is lyndisales.com <http://lyndisales.com/>.
    I need to know why my website is not up and running? Is this s billing issue? If it is I will make payment right away.

     1 Grid are my email provider. Is this an issue where they need to point the domain to Tank’s IP address ?
    http://support.withtank.com/kb/getting-to-know-tank/how-do-custom-domains-work <http://support.withtank.com/kb/getting-to-know-tank/how-do-custom-domains-work>)

    Please get back to me urgently so I can get my website up and running.

    Lyndi Sales
    0833615097

  6. Support Staff 6 Posted by Alan Alston on 12 Mar, 2019 08:33 AM

    Alan Alston's Avatar

    Hi Lyndi

    You need to ask Grid to make this change to the DNS settings of your
    domain. We can't do it as they manage the domain.

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