Problem viewing website

Kate Jones's Avatar

Kate Jones

10 Jun, 2019 10:19 AM

Hi there

My website is built with you but to facilitate email, I have always had to have a hosting service in addition. The original hosting company has changed hands a few times and is not sitting with 1-grid. However, my website doesn't seem to be linked to them anymore and they have not backup files on their system. What can I do to try and "re-point" this website to them?

Apologies for my technical ignorance!

Many thanks
Kate Jones

  1. Support Staff 1 Posted by Alan Alston on 12 Jun, 2019 08:28 AM

    Alan Alston's Avatar

    Hi Katie

    Please see the following for how to point the domain to us:
    http://support.withtank.com/kb/getting-to-know-tank/how-do-custom-domains-work

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