Email address not working

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24 Jul, 2019 08:59 AM

Hi there

My email seems to be down, possibly because my domain has expired?

I was under the impression it would auto-renew.

Kindly could you check and let me know what I can do from my side to get back up and running.


  1. Support Staff 1 Posted by Alan Alston on 24 Jul, 2019 01:52 PM

    Alan Alston's Avatar

    Hi there

    What domain are you referring to?

  2. 2 Posted by Anelle on 25 Jul, 2019 06:41 AM

    Anelle's Avatar

    Hi Alan,

    sorry, it would be (email address [email blocked])

    Kindly check if my payment maybe bounced?


  3. Support Staff 3 Posted by Alan Alston on 25 Jul, 2019 01:51 PM

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    Hi Anelle

    As you don't have an active site with us anymore the domain was not
    renewed. Should I renew it now at a renewal fee of R199?

  4. 4 Posted by Anelle on 25 Jul, 2019 02:01 PM

    Anelle's Avatar

    That would be great, kindly renew in order to keep my mail active.


  5. 5 Posted by Anelle on 26 Jul, 2019 09:15 AM

    Anelle's Avatar

    Kindly confirm with urgency if there is something I must do from my side. I need to be up and running again today.

    Thank you

  6. Support Staff 6 Posted by Alan Alston on 26 Jul, 2019 09:55 AM

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    It should resolve within the hour.

  7. 7 Posted by Anelle on 29 Jul, 2019 07:40 AM

    Anelle's Avatar

    Thank you!

  8. Alan Alston closed this discussion on 31 Jul, 2019 02:32 PM.

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