websites down and for how long?

Maryke Burger's Avatar

Maryke Burger

31 Jul, 2019 07:56 AM

Hello Allan

I've been paying for 2 sites
www.emrrfsa.co.za
and
www.geoservesa.co.za

1. I bill my clients once a year and you deduct from my account every month, I just spoke to my client www.geoservesa.co.za and they say that the website has not been working for months, I want to know if I got a notification from you regarding this and why I still got billed for a site that was down? why was the site down and for how long? The client has subsequently moved elsewhere. I want to cancel this site with immediate effect. If the cause is from WITHTANK I want a refund for the months down.

2. The same apply for www.emrrfsa.org

  1. Support Staff 1 Posted by Alan Alston on 31 Jul, 2019 01:53 PM

    Alan Alston's Avatar

    Hi Maryke

    geoservesa.co.za is not managed by us; Afrihost is and they need to point
    to us accordingly:
    http://support.withtank.com/kb/getting-to-know-tank/how-do-custom-domains-work

    We don't manage this domain and you were notified about the change in DNS.

    emrrfsa.co.za is live however it is set to 'Design Mode' probably by you,
    you can change that here:
    http://withtank.com/admin/sites/www.emrrfsa.co.za/config/advanced/

    That said I've cancelled both these sites before the billing run for next
    month however there are no refunds due here as these balls are in your
    court.

  2. 2 Posted by Maryké Carstens... on 06 Aug, 2019 09:34 AM

    Maryké Carstens-Burger's Avatar

    Hello Alan

    Thanks for your mail ;-)

    Please educate me:

    Thanks for cancelling both these sites,

    I need to understand if TANK hosted the site or not or until when,?

    What was the R99 per month payment for towards TANK:?
    Was the R99 per month for hosting, backups, storage and bandwidth?
    Was TANK the host up until when the DNS changed at the end of January?
    Who is responsible for or who changed the DNA?
    Is Afrihost the new host and from when - or have they always been?
    I’m getting allot questions and just need to know how it all works.

    Thanks
    Maryke
    0824577177

  3. 3 Posted by Maryké Carstens... on 07 Aug, 2019 04:32 PM

    Maryké Carstens-Burger's Avatar

    please reply to below.

    thx
    Maryke

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