Long delay in upgrading my site

Eve Cunard's Avatar

Eve Cunard

19 Sep, 2019 02:02 PM

On 25 August 2019 I requested a site upgrade. I received a form, which I completed and emailed back to Tank. I then wrote an email to support asking how long the site upgrade would take. No response. It is now almost 3 weeks later and I have had absolutely no response. As an online service provider I would expect that you would respond within 24 hours. You seem to have no concern about your clients at all. Please can you respond to me immediately regarding this issue. Thanks.

  1. 1 Posted by Eve Cunard on 28 Sep, 2019 07:45 PM

    Eve Cunard's Avatar

    Ten days later still no response...

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