website not working

Tracy Hackenmiller's Avatar

Tracy Hackenmiller

01 Oct, 2019 06:59 PM

Our website is not loading when trying to access. Our payments are up to date and we continue to be charged for the past months and the website has not been accessible for months.
What is the problem?

  1. 1 Posted by Phekane Ramarum... on 08 Oct, 2019 10:01 AM

    Phekane Ramarumo's Avatar

    Our emails are not working. it is apparently because we are owing money..

    We are committed to settling the account. How much do we owe? And where do we pay the money..

    please send us account details.

  2. Support Staff 2 Posted by Alan Alston on 22 Oct, 2019 11:40 AM

    Alan Alston's Avatar

    Hi Tracy

    Please ask your domain host to ensure the domain is pointed to us
    accordingly:
    http://support.withtank.com/kb/getting-to-know-tank/how-do-custom-domains-work

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