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Candice Kramer's Avatar

Candice Kramer

29 Nov, 2019 11:54 AM

Please can you tell why my site is not up. Where is the problem. This is the 3rd message that I am leaving on support.

  1. Support Staff 1 Posted by Alan Alston on 29 Nov, 2019 12:22 PM

    Alan Alston's Avatar

    Hi Candice

    Your site is up and running at the following domain: http://candicekramer.co.za/

    However I can see that www. is not resolving: http://www.candicekramer.co.za/

    Please ask your domain host to point the www at our IP as well; as
    detailed here:
    http://support.withtank.com/kb/getting-to-know-tank/how-do-custom-domains-work

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