Payment this month

Deana Heslop's Avatar

Deana Heslop

17 Mar, 2020 02:46 PM

A payment of R334 was deducted this month - ref number is 95769069
Please explain why this amount was deducted

  1. 1 Posted by Phekane Ramarum... on 25 Mar, 2020 09:11 AM

    Phekane Ramarumo's Avatar

    My new email is [email blocked]

  2. 2 Posted by Deana Heslop on 25 Mar, 2020 09:33 AM

    Deana Heslop's Avatar

    Hi there

    This email was sent to withtank with whom I built my website, they have made a deduction of R334 instead of the normal R85 per month

    Regards
    Deana

  3. Support Staff 3 Posted by Alan Alston on 31 Mar, 2020 12:35 PM

    Alan Alston's Avatar

    Hi Deana

    The amount deducted was for a site and a domain renewal, as per the invoice
    issued:

    1 month Basic Site - www.durban-guesthouse.co.za R85.00
    1 year Domain renewal - durban-guesthouse.co.za R249.00

  4. 4 Posted by Deana Heslop on 31 Mar, 2020 01:48 PM

    Deana Heslop's Avatar

    Image: Digital Image
            Hi Alan

    Thanks for the reply but I am sure I own this domain and I pay another company for this.
    When I bought my bnb it already had this domain registered with another provider. I pay them every year for the domain and hosting

    D

  5. Support Staff 5 Posted by Alan Alston on 31 Mar, 2020 03:50 PM

    Alan Alston's Avatar

    Hi Deana

    You can see quite clearly from the Uniforum entry that this is not the case:
    http://co.za/cgi-bin/whois.sh?Domain=durban-guesthouse.co.za

    Please take this up with the other company.

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