Gmail deleted

Ricky's Avatar

Ricky

15 Feb, 2017 06:09 PM

Hi guys
My gmail acc associated to a-word-of-art.co.za was deleted on Friday
I know I downgraded the site last May but the email has been working till now.
When I searched the domain it still points to you
Can you help me figure this out please
Can it be retrieved ? If not can I start a new email address and point the old add to it.
Thanks

  1. Support Staff 1 Posted by Alan Alston on 16 Feb, 2017 08:12 AM

    Alan Alston's Avatar

    Hi Ricky

    We don't manage Google Apps on behalf of users; so cannot assist in this
    matter.

  2. 2 Posted by Nature Presense on 17 Feb, 2017 05:35 AM

    Nature Presense's Avatar

    hi alan i know you dont manage accounts but i am completely confused as to
    whats going on
    I did post a question on google forum and this is the reply :

    *Hey there, *

    *Are you the G Suite Administrator? If so, please seek help from other
    admins (if any)--If not please reach out to your admin and they should be
    able to help.*

    *Best, *
    *Carlos*

    I dont even know what g suite is?
    Is the a word of art domain still there? it point to thisarmy but i stopped
    paying you last march ?

  3. 3 Posted by Nature Presense on 20 Feb, 2017 02:19 AM

    Nature Presense's Avatar

    Hi Alan my friend is going to help me et to the bottom of this so im
    looping in him here as he has a question regarding the dns

    Thanks

    On Thu, Feb 16, 2017 at 9:35 PM, Nature Presense <
    [email blocked]> wrote:

    > hi alan i know you dont manage accounts but i am completely confused as to
    > whats going on
    > I did post a question on google forum and this is the reply :
    >
    > *Hey there, *
    >
    > *Are you the G Suite Administrator? If so, please seek help from other
    > admins (if any)--If not please reach out to your admin and they should be
    > able to help.*
    >
    > *Best, *
    > *Carlos*
    >
    >
    > I dont even know what g suite is?
    > Is the a word of art domain still there? it point to thisarmy but i
    > stopped paying you last march ?
    >
    >
    >
    > On Thu, Feb 16, 2017 at 12:12 AM, Alan Alston <
    > [email blocked]> wrote:
    >
    >> [image: Boxbe] <https://www.boxbe.com/overview> Alan Alston (
    >> [email blocked]) is not on your Guest List
    >> <https://www.boxbe.com/approved-list?tc_serial=28913220195&tc_rand=1846830666&utm_source=stf&utm_medium=email&utm_campaign=ANNO_MWTP&utm_content=001&key=UtbBdcULTHJDUwv0VgAZHIrbANxt8q99a6bTsCgUwx8%3D&token=xN5U6VArDyBfZvIUV33ofANQtaE2%2FlOej7OgKzG9Uf66jeOGOwPReh%2FN4k7IS%2FNY>
    >> | Approve sender
    >> <https://www.boxbe.com/anno?tc_serial=28913220195&tc_rand=1846830666&utm_source=stf&utm_medium=email&utm_campaign=ANNO_MWTP&utm_content=001&key=UtbBdcULTHJDUwv0VgAZHIrbANxt8q99a6bTsCgUwx8%3D&token=xN5U6VArDyBfZvIUV33ofANQtaE2%2FlOej7OgKzG9Uf66jeOGOwPReh%2FN4k7IS%2FNY>
    >> | Approve domain
    >> <https://www.boxbe.com/anno?tc_serial=28913220195&tc_rand=1846830666&utm_source=stf&utm_medium=email&utm_campaign=ANNO_MWTP&utm_content=001&dom&key=UtbBdcULTHJDUwv0VgAZHIrbANxt8q99a6bTsCgUwx8%3D&token=xN5U6VArDyBfZvIUV33ofANQtaE2%2FlOej7OgKzG9Uf66jeOGOwPReh%2FN4k7IS%2FNY>
    >>

  4. 4 Posted by Ryan Treisman on 20 Feb, 2017 03:14 AM

    Ryan Treisman's Avatar

    Hi Alan,

     

    We are attempting to work with Google to reactivate the account, but should we be unable to get it reactivated we would like to repoint the MX records to a new email service so that Ricky can continue to use his existing email address.

    In the withtank portal we could not find any way to set DNS records. Is this something that you would handle? If not could you please share instructions on how we would adjust the records.

     

    Thank you,

     

    Ryan Treisman

     

    From: Nature Presense [mailto:[email blocked]]
    Sent: Sunday, February 19, 2017 7:20 PM
    To: Alan Alston <[email blocked]>; Ryan Treis <[email blocked]>
    Subject: Re: Gmail deleted [Questions #18509]

     

    Hi Alan my friend is going to help me et to the bottom of this so im looping in him here as he has a question regarding the dns

     

    Thanks

     

    On Thu, Feb 16, 2017 at 9:35 PM, Nature Presense <[email blocked] <mailto:[email blocked]> > wrote:

    hi alan i know you dont manage accounts but i am completely confused as to whats going on

    I did post a question on google forum and this is the reply :

    Hey there,

     

    Are you the G Suite Administrator? If so, please seek help from other admins (if any)--If not please reach out to your admin and they should be able to help.

     

    Best,

    Carlos

     

     

    I dont even know what g suite is?

    Is the a word of art domain still there? it point to thisarmy but i stopped paying you last march ?

     

     

     

    On Thu, Feb 16, 2017 at 12:12 AM, Alan Alston <[email blocked] <mailto:[email blocked]> > wrote:

     <https://www.boxbe.com/overview> <http://www.boxbe.com/stfopen?tc_serial=28913220195&tc_rand=1846830666&utm_source=stf&utm_medium=email&utm_campaign=ANNO_MWTP&utm_content=001> Alan Alston ([email blocked] <mailto:tender2%[email blocked]> ) is not on <https://www.boxbe.com/approved-list?tc_serial=28913220195&tc_rand=1846830666&utm_source=stf&utm_medium=email&utm_campaign=ANNO_MWTP&utm_content=001&key=UtbBdcULTHJDUwv0VgAZHIrbANxt8q99a6bTsCgUwx8%3D&token=xN5U6VArDyBfZvIUV33ofANQtaE2%2FlOej7OgKzG9Uf66jeOGOwPReh%2FN4k7IS%2FNY> your Guest List | <https://www.boxbe.com/anno?tc_serial=28913220195&tc_rand=1846830666&utm_source=stf&utm_medium=email&utm_campaign=ANNO_MWTP&utm_content=001&key=UtbBdcULTHJDUwv0VgAZHIrbANxt8q99a6bTsCgUwx8%3D&token=xN5U6VArDyBfZvIUV33ofANQtaE2%2FlOej7OgKzG9Uf66jeOGOwPReh%2FN4k7IS%2FNY> Approve sender | <https://www.boxbe.com/anno?tc_serial=28913220195&tc_rand=1846830666&utm_source=stf&utm_medium=email&utm_campaign=ANNO_MWTP&utm_content=001&dom&key=UtbBdcULTHJDUwv0VgAZHIrbANxt8q99a6bTsCgUwx8%3D&token=xN5U6VArDyBfZvIUV33ofANQtaE2%2FlOej7OgKzG9Uf66jeOGOwPReh%2FN4k7IS%2FNY> Approve domain

  5. Alan Alston closed this discussion on 20 Feb, 2017 09:07 AM.

  6. Nature Presense re-opened this discussion on 21 Feb, 2017 07:31 PM

  7. 5 Posted by Nature Presense on 21 Feb, 2017 07:31 PM

    Nature Presense's Avatar

    Hi Alan
    Please reply to ryan asap

    Me and ryan have just spoken to google on the phone and they cannot help
    me further unless i can verify ownership of my domain

    Its quite possible my email was hacked and used for illegal activity and
    now deleted
    Please answer ryan s question urgently!
    In the withtank portal we could not find any way to set DNS records. Is
    this something that you would handle? If not could you please share
    instructions on how we would adjust the records.

  8. Alan Alston closed this discussion on 22 Feb, 2017 08:58 AM.

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