Billed large amount in error via debit order!

kim maxwell's Avatar

kim maxwell

30 Oct, 2019 07:45 AM

Guys I've had a withtank monthly debit order for years. Yet in October a large amount of R334 was billed to me/debited from my account incorrectly. I never authorised this transaction. Please can you explain with urgency why this fee was debited. Thanks Kim

  1. Support Staff 1 Posted by Alan Alston on 31 Oct, 2019 08:19 AM

    Alan Alston's Avatar

    Hi Kim

    Last month's invoice included the annual domain renewal fee of R249. This
    is detailed on the invoice issued.

  2. 2 Posted by kim maxwell on 31 Oct, 2019 08:29 AM

    kim maxwell's Avatar

    Hi Alan

    I have received no invoice from Withtank documenting that transaction.
    I have not received an invoice from Withtank ever, that I am aware of.

    In fact I was wondering if any humans were even available to ever communicate with at withtank or if the company was still in business.

    I was starting to think it would be impossible to communicate with Withtank if say, I wanted to cancel my subscription/other reason.

    So relieved to receive this message now. But I still have no way of getting in touch.

    So please can you please provide a proper email address contact so I have a way of making contact about any of these types of issues at some point in the future.

    Thank you,

    Kim Maxwell
    [email blocked]
    Tel 083-302-8800

  3. Alan Alston closed this discussion on 21 Nov, 2019 09:43 AM.

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